Median first human response
Record grain: inbound episode
Date basis: Episode start date
Rules: Median first verified human response elapsed or configured business minutes; bots and unknown actors excluded
Conversations · Google Sheets sample
GoHighLevel Response & Coverage report template
Inspect first verified human response, unanswered inquiries, and actor-classification coverage. This report helps teams see when a response metric is not sufficiently supported.
Response & Coverage
Invented sample · Fixed as of October 13, 2026 · USD · America/Chicago
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Median first human response46 minElapsed time · verified human only
Response target met25%1 of 4 classified inquiries · target 30 min
Unanswered inquiries2As of latest refresh
Actor classification coverage80%Episode start date
First-response distribution
View chart data
| Group | Value |
|---|---|
| ≤ 15 min | 1 |
| 15–60 min | 0 |
| > 60 min | 1 |
Unanswered inquiries by age
View chart data
| Group | Value |
|---|---|
| < 1 hour | 0 |
| 1–24 hours | 0 |
| > 24 hours | 2 |
| Inquiry | Owner | Inbound date | Channel | Status |
|---|---|---|---|---|
| Inquiry from Ava Wilson | Sam Rivera | 2026-10-04 | SMS | No verified human reply |
| Inquiry from Mia Patel | Jamie Chen | 2026-10-06 | No verified human reply |
What the metrics mean
Response target met
Record grain: inbound episode
Date basis: Episode start date
Rules: Verified responses within target / all eligible episodes; unknown actor episodes excluded
Unanswered inquiries
Record grain: inbound episode
Date basis: As of latest refresh
Rules: No verified human reply; unknown actor episodes excluded and disclosed separately
Actor classification coverage
Record grain: inbound episode
Date basis: Episode start date
Rules: Episodes with completely classified actors / all episodes
Required data and boundaries
- Complete inbound/response episodes
- Verified human/bot/unknown actors
Bot and unknown outbound actors are not silently counted as human replies. Complete episode sequencing and validated actor classification are required for real results.
1 episodes with unknown actors excluded from verified response and unanswered counts. Automated replies do not satisfy a human response. Business hours use configured weekdays and local hours.
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