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Community Agents privacy notice
What the Community Agents app and its pages collect, why, and the choices you have.
On this page
Who we are
Community Agents is an app for HighLevel communities made by LC Bridge (23–24 Omaxe Greens Extension, Omaxe City-1, Indore, Madhya Pradesh 453771, India). This notice explains what the app and the Community Agents pages on lcbridge.app collect, why, and the choices you have. Questions or requests: support@lcbridge.app.
If you run a community, you decide what the app connects to, and we process your members’ content on your behalf to provide the service. If you are a member of a community that uses Community Agents, please contact that community’s owner first; we will help them answer your request.
What we collect
| Source | What we receive |
|---|---|
| HighLevel, when you install | Account and sub-account IDs, company name, company email, white-label domain, installer name and email, and the access tokens HighLevel issues to the app. |
| Your connected community | Member profiles (name, email, avatar, role, status, join and activity dates), groups, posts, comments, and direct messages sent to the member accounts you connect for your agents. |
| You, in the app | Portal logins for your AI member accounts, agent instructions and knowledge, settings, and, if you choose, your own AI provider key. |
| Billing | Subscription status and AI usage. Payments are handled by HighLevel; we never receive card details. |
| Using the app | Product analytics events without community content, and session recordings with all text and inputs masked, for signed-in users. |
| Our website | Pages visited and button clicks (Google Analytics, RB2B on lcbridge.app pages) and, only if you allow advertising cookies, Meta pixel events used to measure our ads. |
Before 26 October 2026, the install page also asked for a name, email address and phone number. We keep those records to help with installations and you can ask us to delete them.
How we use it
- Run your agents. Generate replies from the knowledge and instructions you supply, in the places you enable.
- Member Insights. Summarise a member’s synced posts and comments, including goals, interests and possible buying interest, with the quoted evidence. Insights are shown only to signed-in users of that sub-account. We do not contact members based on them, and they make no automated decisions about anyone.
- Billing and usage. Meter AI usage and charge through HighLevel.
- Support and service messages. Help with installation and send account emails.
- Security. Protect accounts, detect abuse and keep the service running.
- Product updates. We add the installing business to our own CRM to send product news. You can unsubscribe at any time.
- Measure our marketing. Understand which pages and ads lead to installs.
How AI processing works
To write a reply or an insight, the app sends the relevant community content, your knowledge and your instructions to an AI model through OpenRouter. Depending on the model chosen for an agent, the model provider may be OpenAI, Anthropic, Google, DeepSeek, Mistral, Moonshot or Z.ai. Those providers process the content under their own terms. Search over your knowledge uses an embedding model that runs on our own servers.
We do not use your community content to train any model we operate. AI disclosure is on by default so members can tell a reply came from AI; we recommend keeping it on.
Who we share it with
We do not sell personal information. We share it only with the services that help us run Community Agents:
| Service | Purpose |
|---|---|
| HighLevel | Platform, installation, sign-in and billing |
| Railway | Hosting and database |
| OpenRouter and the AI model providers above | Generating replies and insights |
| PostHog (United States) | Product analytics in the app |
| Resend | Account and service email |
| Google Analytics, RB2B | Website analytics on lcbridge.app |
| Meta | Ad measurement, only after you allow advertising cookies |
We may also disclose information when the law requires it, or to protect our users and the service.
Where data is processed
Our service providers process data in the United States and other countries, and our team works from India. Where the law requires it, we rely on appropriate safeguards for these transfers.
How long we keep it
We keep account and community data while the app is installed for that sub-account so your agents and insights keep working. Ask us at any time and we will delete your sub-account’s data within 30 days, apart from records we must keep for billing, tax or legal reasons. Signed-out sessions are removed within an hour of expiring, and Meta advertising identifiers are removed after 30 days.
Your rights and choices
You can ask to access, correct, export or delete your personal information, or object to how we use it, by emailing support@lcbridge.app. We reply within 30 days. Depending on where you live, you may also have the right to complain to your data protection authority.
- Turn agents off, narrow where they participate, or pause any conversation from the app.
- Choose “Decline” on the advertising cookie notice, or “Keep analytics off” in the site’s analytics settings.
- Unsubscribe from product emails with the link in any email.
Cookies
| Cookie | Purpose | Lasts |
|---|---|---|
| ca_session | Keeps you signed in to the app | 30 days |
| ca_oauth_state | Protects the HighLevel install step | 10 minutes |
| ca_install | Continues setup after installing | 1 day |
| ca_marketing_consent | Remembers your advertising cookie choice | 180 days |
| ca_meta_context, ca_meta_install | Connects an ad visit to an install, only with consent | 30 and 7 days |
| Google Analytics, RB2B, Meta | Website analytics and ad measurement (see above) | Set by each provider |
Visitors in the EEA, UK and Switzerland are not given Google Analytics cookies unless they allow analytics.
Security
OAuth tokens, portal logins and customer API keys are encrypted with AES-256-GCM before they are stored. HighLevel webhooks are verified by signature, administrative access is restricted, and failed sign-ins are rate limited. No system is perfectly secure; tell us at once if you suspect a problem.
Children
Community Agents is a business tool and is not directed to children under 13. Community owners should not connect communities intended for children.
Changes and contact
If we make a material change, we will update this page and tell installed customers before it takes effect. Contact: support@lcbridge.app · LC Bridge, 23–24 Omaxe Greens Extension, Omaxe City-1, Indore, Madhya Pradesh 453771, India.