Refund Policy
Last updated: July 10, 2026 · Effective: July 10, 2026
LCBridge is an independent, third-party integration. DocuSign and HighLevel (GoHighLevel / LeadConnector) are trademarks of their respective owners; LCBridge is not affiliated with, endorsed by, sponsored by, or operated by them.
1. Scope
This Refund Policy applies to fees you pay for the DocuSign Integration (also "SignBridge," the "Service"), provided by GoCSM Innovations Private Limited (trading as "LCBridge"). It forms part of, and should be read with, our Terms of Service.
14-day money-back guarantee
If you are not satisfied with the Service for any reason, contact us within 14 days of your purchase and we will give you a full refund. No questions asked.
2. How to request a refund
Email us at hello@lcbridge.app, or request a refund directly through Paddle at paddle.net. Please include the email address you used at purchase or your order/receipt number so we can locate the transaction.
3. How refunds are processed
Approved refunds are returned to your original payment method, typically within 14 days of approval. Your bank or card provider may take additional time to post the funds to your account.
4. Merchant of record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
5. Your statutory rights
Nothing in this Refund Policy affects any statutory refund, cancellation, or withdrawal rights you may have under applicable law.
6. Contact us
Questions about a refund? Contact us at:
GoCSM Innovations Private Limited (trading as "LCBridge")
23–24 Omaxe Greens Extension, Omaxe City-1, Indore, Madhya Pradesh 453771, India
Email: hello@lcbridge.app
Phone: +91 97041 66680